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OUR POLICIES

Because We Care

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Terms & Conditions

 All prices are quoted in Australian Dollars

We endeavour to ensure pricing is correctly listed, however we reserve the right to correct mistakes in pricing should it occur

Stock is limited, should we be out of stock we will advise you ASAP

We endeavour to describe & represent our products accurately, please choose carefully as products cannot be returned because of change of mind or wrong decisions

Returns must be done within 7 days

If you wish to return a product because of a fault please contact us. You will need a copy of your receipt along with your reason for return. We will replace your item should we feel it is justified. Once this has been received & approved, we will contact you with a return confirmation

Customers are responsible for postage return to Home Marketplace. Once the item is received, you will be advised and if agreed we will ship your new item within 72 hours

All returns must be accompanied with your name, email address & original receipt. We will not be held accountable for delays should the return information not be enclosed with the return

Payments for all on line orders must be paid within 24 hours this is to secure your order. If you do not pay within 24 hours your order will be cancelled & items will be returned to stock

If you would like to cancel your order please contact us, there will be an administration and re stocking fee of $10.00 and the monies will be paid back in the same method as you paid 

We do pack your items to make sure they arrive safely, however breakages do occur, damages outside our control will need to be investigated by the shipping agent. We will advise on the shipping agent to you and all details for you to be able to take the matter up with the shipping agent 

You will need the following 

- picture of the damage goods

- picture of the damaged packaging

- reference number 

- receipt of the goods

- you will need to keep the item until the investigation is carried out by the courier company if you have thrown it away your claim will become void 

If you are contacting us with regards to damages to shipping - you will need to have the following, if you cannot provide us with the following, we will then unable to be able to assist you with the damages as this is a requirement from our courier company. Only on certain occasions will we take this up with the courier company on your behalf 

- picture of the damaged goods

- picture of the damaged packaging 

- you will be advised whether to send the item back to us or you will need to keep it for investigation purposes, if you have thrown the item away, we are unable to assist you and there for your claim will be voided 

If you do not follow the steps for damage or returns that we advise your claim will be void. We have a procedure in place with our couriers and we must take all the correct steps to able to help you with a claim 

We will advise for any reason if we do not ship an item, if you really would like the item we will ensure that we will pack it all safely but this will be at your own risk

Final payment must be made within 7 days of us informing you of your order, if payment is not made within the 7 days all monies paid will be fortified & the item will be returned to stock

Customer orders must be collected within 7 days from being notified

If for some reason we are unable to fill your order we will advise & all monies paid will be refunded

We will keep in contact with you regarding your order

Privacy Policy

What information do we collect?

We collect information when you subscribe to our site


What do we use your information for?

Any information collected from you may be used in the following ways

 - subscribe to our mailing list to be alerted of new products, sales etc.....


How do we protect your information?

We keep your information confidential

We do not disclose your information to any other parties

Your information will not be sold, exchanged, transferred or given to any other company for any reason, it will only be used for the purpose of delivering the purchase goods or service requested

Online Privacy Policy

This online privacy policy applies only to information collected through our website & not to information collected offline

Your Consent

By using our site, you consent to our privacy policy

Changes to our Privacy Policy

If we decide to change our privacy policy, we post changes on this page, and/or update the Privacy Policy modification date below

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